Bulb Technologies

Bulb Technologies has helped communications service providers – fixed, cable, and mobile – deliver a superior customer experience while dramatically reducing operating costs

For more than 15 years, Bulb has served more than forty clients across Europe, including operators of Deutsche Telekom, A1 Telekom Austria, Telecom Italia TIM, and United groups

Bulb’s state-of-the-art solutions for Service Assurance, Customer Experience Management (CEM), Device Management, and Service Analytics rival those of the largest global software vendors Bulb’s Cempresso Suite is a next-generation solution that offers a new approach to automated end-to-end diagnostics, guided troubleshooting, and analytics Built on a comprehensive automation framework, Cempresso provides step-by-step guidance for customer service representatives and empowers end customers to troubleshoot issues themselves via a self-care interface on their smartphones

CUSTOMER SUPPORT DIGITALIZATION FOR SUPERHERO-LIKE COMPANIES EASY AND EFFECTIVE WAY OF MANAGING CABLE MODEMS

DHCP/DOCSIS Auto Configuration System

YOUR GUIDE TO IDEAL CUSTOMER EXPERIENCE

Cable Operators’ Product Portfolio

Automated Diagnostics and Troubleshooting

Digital On-Boarding and Order Management

Digital Selfcare For Troubleshoot

Proactive Network Management (PNM)

#1 Market leader in SE Europe Over 40 CSPs served worldwide 40M+ CPE devices managed MORE THAN 30+ CUSTOMERS ARE USING OUR PRODUCTS AND SOLUTIONS NEWS & ACTIVITIES @ BULB

What Is Agent Experience And How It Influences Customer Experience

For some time now, companies have been focusing more on the concept of "CX" (Customer Experience) They know that they need to provide a perfect balance…