Bulb Technologies

Bulb Technologies makes software for communication service providers, covering fixed, cable and mobile operators. Its tools aim to improve how operators support their subscribers while cutting the cost of running customer care. The company says it has worked with more than forty clients across Europe over more than 15 years.

Products and services

• Cempresso platform: a suite for automated end-to-end diagnostics, guided troubleshooting and service analytics.
• Cempresso AI Agent and Agent Studio: tools for adding large language models to customer care and self-service.
• Self-care apps: smartphone apps that let subscribers fix connection problems on their own.
• Agent tools and process orchestration: step-by-step guidance for customer service staff and automated help desk workflows.
• DHCP/DOCSIS Auto Configuration System: software for provisioning and managing cable modems.
• Wi-Fi service assurance and digital onboarding: monitoring home Wi-Fi quality and handling orders for new customers.

Who it serves

Its customers are telecom operators. Named clients include operators within Deutsche Telekom, A1 Telekom Austria, Telecom Italia TIM and United Group.

Key facts

• Clients: more than forty operators across Europe
• Experience: more than 15 years in the sector
• Focus areas: service assurance, customer experience management, device management and service analytics