BIG HELP desk

BIG HELP desk is an IT services firm in Houston, Texas, that looks after companies' technology for them. Its help desk is staffed by certified US-based technicians who can be reached by phone, email, chat or a secure web portal, and it sends staff on site when needed.

What BIG HELP desk offers

• Help desk and IT support — remote and on-site support for software, hardware, slow machines and viruses.
• Managed IT and monitoring — round-the-clock server monitoring, patching and antivirus updates.
• Security and networks — network management and security, physical access control and HIPAA privacy support.
• Cloud and Office 365 — cloud computing plus Office 365 set-up and management.
• Data recovery — backup, data recovery and disaster recovery.
• Software and web development — custom applications, ASP.NET web builds, SEO and a CV parsing API.

Who it works with

The firm serves small, medium and large production businesses where computer downtime or data loss is costly.

Key facts

• Based in: Houston, Texas
• Staff: certified, US-based IT professionals
• Also offers: Skype for Business VoIP phone system set-up