Big Link

Big Link, trading as Big Link Technology PLC, is an Ethiopian IT services company that looks after the day-to-day technology of client organisations. Its work spans user support, network set-up and security cameras, and it also advises on IT planning.

Products and services

• Help desk and remote monitoring: round-the-clock support desk plus monitoring that aims to catch faults before staff notice them.
• On-site technical support: troubleshooting of hardware and software problems for users inside a client's organisation.
• Monthly support packages: tiered plans, named Basic Support and Standard Support, for ongoing help.
• Network infrastructure: installing and tuning office networks.
• CCTV systems: supply and set-up of camera-based security.
• IT strategy advice: helping organisations set new business goals and plan the steps to reach them.

Customers and markets

The firm serves businesses and agencies that want outside help running their IT, from users needing fixes to managers planning change.

Key facts

• Based in: Ethiopia
• Team: software engineers with over five years of experience
• Languages: website in Amharic and English