aFinite

IT services and consultancy from Leeds

aFinite is an IT services and consultancy business based in Leeds, West Yorkshire. It has provided IT support for well over a decade and works with commercial, not-for-profit and education organisations across the UK, as well as several international firms. Its site sums up the idea as making technology work for the customer, with a focus on getting what a business already has working properly, first time.

A four-stage way of working

The firm describes its process in four phases. In discovery it assesses requirements and strategy, getting to know the organisation, its people and what success looks like. It says it does not use salespeople, so from the start a client deals only with technology experts. The recommendation phase is framed as a conversation that respects budgets, timescales and priorities, and it highlights extra areas for consideration that surface during discovery.

Implementation follows an agreed project plan, with a dedicated technical project leader the client can contact directly, and the firm tests new solutions thoroughly before they go live. Support continues afterwards, from regular support desk access to ad-hoc emergency help, and the firm encourages regular re-discovery sessions so that further improvements are planned and carried out.

What the firm provides

• Consultancy: reviewing existing suppliers and infrastructure and shaping a technology roadmap.
• IT support: technicians on call, with proactive monitoring so problems are handled before they affect the business.
• Cyber security: protection against viruses and malware, from anti-virus to encryption.
• Cloud solutions: cloud-based systems and migrations, including moves to Microsoft 365.
• Network solutions: the networking behind offices and sites.
• Modern workplace: tools for working together, including Microsoft products such as Viva Goals, the goal-setting tool built on the OKR framework.
• Software development and integration, and backup and disaster recovery are also part of the range it describes.

Case work

The firm's case studies include software for a plumbers' merchant, a project transforming learning environments at a university academy in Keighley, and bespoke IT for a schools advisory service. Each one combines services such as consultancy, IT support, network solutions and a modern workplace set-up.