Intercom

Intercom is a customer communications company whose main product is now a helpdesk built around an AI agent. Its AI agent, called Fin, answers customer questions, while human support staff work from a shared inbox. Older material also describes messaging tools for sales and marketing.

What Intercom offers

• Fin AI Agent — resolves customer conversations automatically and learns from them.
• Omnichannel inbox — A single workspace for the support team.
• Copilot — an AI assistant that gives agents guidance, handles repetitive work and translates conversations as they happen.
• Ticketing — one system for customer issues, back-office collaboration and tickets about widespread problems.
• Proactive messages — automated in-context notes that onboard, educate and inform customers.
• Campaigns and chatbots — earlier descriptions list product tours, surveys, chatbots and meeting scheduling.

Who it works with

Internet businesses across the customer life cycle. Named customer stories include Atlassian, Living Spaces and Appliances Online.

Key facts

• Customer base: Says more than 30,000 brands use it
• Products: Two main products, the AI agent and the helpdesk