About Shipway.in

Significantly reduce customer queries

Custom branded tracking page

Allow customers to track on your website instead of a carrier website
Uses header and footer of the store in tracking pages
Supports multi language and regional carriers

Measure customer satisfaction using NPS

Ask for review after X number of days of Delivery
Measure Net Promoter Score(NPS) monthly, weekly, yearly

Measure carrier performance with advanced reports

Measure RTO percentage carrier wise
Measure which carrier is fast or slow
Get undelivered shipments delivered

Auto-update shipment status in your Shopify backend

View shipment status like In-transit , Out for Delivery, Undelivered directly in Shopify order section
Collect timely reviews from customers by integrating with Shopify apps like LOOX and Judgeme
Allows integration with other marketing channels like Adyogi, Whatsapp marketing and many more

Reduce your RTO and fake courier attempts via Delivery issue alert

Allow users to raise delivery issues directly from the tracking page
A proper communication can help reduce RTO's fast
Integrate your helpdesk directly with Shipway and stay in touch with your customers

Shipway Experience helped us to monitor and track our returns in the easiest possible way to reduce our return related customer service traffic by 30% Thanks Shipway Experience for making our return management (refunds and exchange process) simplified and reduced burden of manual request creation to 0

Reducing WISMO calls with the Shipway Experience tracking page helped us allocate our resources where it mattered most But at the same time it also helped us be there for our customers and build stronger relationships with them