Shipway Technology

Shipway Technology, from India, offers Shipway Experience, a tracking product that keeps online shoppers informed after they buy. Brands send their own branded delivery updates and let customers track orders on the brand's site rather than a courier's, which cuts down on where-is-my-order queries.

What Shipway Technology offers

• Delivery alerts — branded WhatsApp, email and SMS updates, with a tracking link for each shipment.
• Branded tracking page — uses the store's own header and footer, in several languages and with regional carriers.
• NPS surveys — asks for feedback a set number of days after delivery and tracks Net Promoter Score over time.
• Carrier reports — compares courier speed and return-to-origin rates.
• Shopify updates — shipment status shown in the Shopify order screen, with links to review apps such as Loox and Judge.me.
• Delivery issue alerts — customers report problems from the tracking page, helping reduce returns and fake delivery attempts.

Who it works with

Direct-to-consumer and other ecommerce brands, particularly those selling through Shopify.

Key facts

• Based in: India
• Courier coverage: more than 500 couriers worldwide
• Product: Shipway Experience