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Shipway Technology

Shipment tracking and post-purchase messaging tool for ecommerce brands, supporting over 500 couriers

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TrustList summary

Shipway Technology, from India, offers Shipway Experience, a tracking product that keeps online shoppers informed after they buy. Brands send their own branded delivery updates and let customers track orders on the brand's site rather than a courier's, which cuts down on where-is-my-order queries.

Services

  • Delivery alerts: branded WhatsApp, email and SMS updates, with a tracking link for each shipment.
  • Branded tracking page: uses the store's own header and footer, in several languages and with regional carriers.
  • NPS surveys: asks for feedback a set number of days after delivery and tracks Net Promoter Score over time.
  • Carrier reports: compares courier speed and return-to-origin rates.
  • Shopify updates: shipment status shown in the Shopify order screen, with links to review apps such as Loox and Judge.me.
  • Delivery issue alerts: customers report problems from the tracking page, helping reduce returns and fake delivery attempts.

Customers and markets

Direct-to-consumer and other ecommerce brands, particularly those selling through Shopify.

Key facts

  • Based in: India
  • Courier coverage: more than 500 couriers worldwide
  • Product: Shipway Experience

Summary written by TrustList from the business's own published information, Sep 2026.

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