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Recruitment Agency

Hinduja Global

Global customer experience and outsourcing provider running contact centres for large enterprise clients

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  • Government
  • Telecommunications
  • Retail
  • Automotive
  • +3 more
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About Hinduja Global

Hinduja Global, which also uses the name HGS, is a customer experience outsourcing company. It runs customer service and engagement operations for client companies across several countries, mixing people with automation and digital channels.

What Hinduja Global offers

  • Customer service outsourcing: contact centre support across traditional and digital channels, covering each stage of the customer lifecycle.
  • Consumer engagement: social media response and creative services that draw on CRM experience.
  • Intelligent automation and digital transformation: robotic process automation, strategy and cloud expertise.
  • Sales and retention support: care and sales teams built for utility and other clients.

Customers and markets

The company points to case studies with banks, restaurant chains, technology firms and utilities, and says solutions are tailored by industry.

Key facts

  • Team: over 20,000 employees
  • Delivery centres: 34 across 8 countries
  • Countries: USA, UK, Canada, India, Philippines, Jamaica, Australia and Colombia
  • Recognition: named a Gartner Magic Quadrant leader for customer service BPO in 2022

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Government
  • Telecommunications
  • Retail
  • Automotive
  • Consumer Products & Services
  • Medical
  • Information Technology

What the business tells TrustList

Number of staff
20000 people evidence sent

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