Sapling

Join hundreds of thousands of users.

Respond to more customers.

Sapling Suggest™ for chat and helpdesk tickets retrieves relevant responses from a team response bank and allows agents to respond more quickly to customer inquiries by simply clicking on suggested responses in real time Empower team members to respond more quickly and manage higher inbound volumes instead of providing brittle, decision tree-based chatbots

Reduce response and handle time.

Autocomplete Everywhere™ provides deep learning-powered autocomplete suggestions across all messaging platforms, allowing agents to compose replies more quickly Sapling's snippet macros allow for quick insertion of common responses

Improve grammar and language quality.

Sapling catches 60% more language quality issues than other spelling and grammar checkers using a machine learning system trained on millions of English sentences Ensure professional and consistent communication and avoid embarrassing typos and irritated prospects and customers

Beyond suggested edits, quality scoring and error reports help managers identify coaching opportunities and improve quality over time Enterprise teams can define custom settings for compliance and content governance

Ensure team knowledge is shared in a snippet library accessible on all your web applications Insert messages with text expansion shortcuts/macros Perform blazing fast search on your knowledge library for compliance, upselling, training, and onboarding

Increase efficiency and customer satisfaction.

Sapling improves productivity by reducing repetitive messaging tasks for customer-facing teams, and faster, higher-quality responses means happier customers Manage high volume with real-time human-in-the-loop responses to provide the efficiency benefits of a chatbot without the deadends

Through our partnership with Sapling, we have been able to enable clients with improved and optimized omni-channel customer experience