Harvestr

Collecting customer feedback is easy; deciding what to build from it is harder. Harvestr serves high-growth B2B software companies as a product management platform, and it describes itself as built by product managers, for product managers.

One place for feedback and data

Harvestr connects to the sources where feedback already sits, such as Zendesk, Intercom, Salesforce and Slack, and centralizes it at scale. AI categorization helps surface patterns in what customers need and where opportunities lie. A feedback assistant called HAI is the newest addition to the product, and the company also describes an AI copilot for product work.

Tying requests to revenue

Revenue data synced from a CRM lets product teams link feedback trends to customer tiers and to the revenue at stake. That combined view of customer and business data supports prioritization, so teams can focus on the right problems at the right time, whether the goal is acquisition, retention or expansion.

Roadmaps and closing the loop

The platform covers feature prioritization and product roadmaps that stakeholders across the organization can contribute to, with internal and external audiences seeing the level of detail suited to them. Product updates and customer roadmaps are delivered inside the tools customer-facing teams already use, so they can tell customers their feedback was heard. The company says it is trusted by more than 1,000 product-centric companies worldwide.