InnoMaint

Maintenance management in the cloud

Maintenance teams use InnoMaint, a computerised maintenance management system or CMMS delivered through the cloud, to monitor, measure and manage their work from a browser or a mobile app. The vendor says it has more than 300 customers in over 15 countries, across industries from manufacturing and healthcare to energy, education, textiles, retail and banking.

Work orders and assets

Work order management is designed so that no service request goes unnoticed or gets lost along the way. The system handles corrective and preventive maintenance, reminders and escalations, automatic assignment of jobs, service request management and SLA tracking for incidents and schedules. Assets of any kind, from heavy factory machinery and measuring instruments to laboratory equipment and vehicles, can be brought into the system. Assets can be labelled with QR codes, moved between facilities together with their spares, and placed on interactive floor plans. On a mobile scan, a technician can pull up the full service history of a machine. Warranty, annual maintenance contract and spare parts inventory are also covered.

Field service and facilities

A field service module dispatches technicians with GPS tracking, multimedia and voice recording support, and an in-app walkie-talkie feature called InnoTalk. A facility management module is aimed at service companies and facility owners, who can streamline maintenance into an orderly workflow and see the larger picture through KPI dashboards that include downtime measures. Visitor management uses QR codes to shorten waiting times, reschedule appointments and track overstays with mobile alerts. A CRM module covers sales, marketing and support.

IoT and connected plants

The IoT integration covers energy management, people counting and predictive maintenance, and the vendor describes it as a step toward Industry 4.0, joining assets, sensors, processes and technicians in pursuit of zero breakdowns. Other modules include OEE monitoring and asset tracking with Bluetooth beacons.

Mobile and configuration

The mobile app has an offline mode and a self-diagnosis feature with a solution bank. Bulk upload, ERP and CRM integration, multi-language support, custom branding, multi-location management and contract and safety compliance tools help the system fit different businesses.