Mainteno

A cloud-based computerised maintenance management system, Mainteno works both as a CMMS and as a computer aided facilities management (CAFM) tool. It covers planned maintenance and fault repairs, as well as asset tracking and general task management, and it keeps the communication and documents for each job in one place.

Planned maintenance and fault repairs

Mainteno schedules recurring preventative maintenance so that nothing planned is missed. Staff report faults from a smartphone or any web-enabled device, attaching photographs where needed. When a repair is raised, the system contacts the managers, staff and contractors involved automatically, so repairs are organised without a series of phone calls.

Contractors, quotes and invoices

Managers can record each contractor visit, analyse the contractor's performance and set compliance tasks. Several requests for bids can be sent at once, and winning and unsuccessful bidders can be notified with one click. Contractors upload their invoices directly, and all quotes, receipts, signatures, certificates and correspondence are kept centrally as an audit trail.

Asset register and tasks

The asset register records each asset's number, location, value, expected lifespan and maintenance costs, and it can hold images and warranty documents for every item. Tasks can be stored in one system, shared with staff, broken into checklists, prioritised with traffic-light colours and tracked for time and cost. Tasks link automatically to calendars such as iCalendar, Outlook and Gmail.

Sectors and customers

The company says it meets the needs of sectors from retail chains and care homes to leisure operators, race courses, charities, pub groups, office teams and logistics firms. It describes its software as award-winning and says the basic operation can be learned in minutes, with a power user emerging in an afternoon.

Set-up, training and support

Mainteno offers set-up, training, ongoing support and help with migrating existing records from other systems. The company says it listens to each organisation, adapts the system to its needs and gives prompt, efficient support on any aspect of the system.