Health Desk

Health Desk is a healthcare customer relationship platform from Keona Health. It connects to an electronic health record in real time to manage patient appointment scheduling, both through self-service and in a contact centre.

What Health Desk offers

• Intelligent scheduling — books the right appointment through patient self-service or staff.
• Guided workflows — AI-guided scripts support agents handling calls.
• Other workflows — nurse triage, telemedicine, referrals, prescription refills and post-discharge follow-up.
• Outreach and marketing — automated engagement tools for patient programmes.
• Integrations — over 40 integrations feed a single system of record.

Who it works with

Medical groups, including orthopaedic, urology and women's health practices, and clinics that run patient access call centres.

Key facts

• Developer: Keona Health.
• AI tools: more than ten are advertised.