Service Minder

Senior living communities generate clinical records, billing and occupancy data in separate places, and Service Minder is filed with Eldermark, a platform that tries to connect them. Eldermark describes itself as software for senior housing providers that joins electronic health records, electronic medication administration, billing, CRM and analytics in one system, with customer care available around the clock.

From prospect to resident to invoice

The platform follows a resident through each stage: a prospect becomes a resident, an assessment and service plan are drawn up, care and services are provided and documented, and billing and accounts receivable follow. The company's central argument is that when systems are separate, a change in a resident's level of care may not reach billing, and revenue is lost. Eldermark links assessments to care plans, care plans to the medication record and that record to the pharmacy, so completed work drives the next step automatically.

Census, sales and safety

Beyond care, the software covers census and facility management, sales and marketing for move-ins, and resident safety including nurse call systems. Managers of several communities get a live view of clinical, occupancy and financial performance by building and across a portfolio, in dashboards intended to show what needs attention now.

Analytics

The analytics are meant to recommend action as well as report. Examples are flagging a resident who may be ready for a different level of care, surfacing services that have not been billed before month end, and AI models that estimate fall risk and the likelihood of a move-out.

Experience and scale

The vendor says it has served senior living for about 30 years and reports use by more than 2,500 communities. It states that centralizing clinical and business operations brings economies of scale and stronger security, and it is intended for operators of one building or many.

Service Minder is filed with the Eldermark platform, an all-in-one software system for senior housing providers. The vendor's site describes it as joining electronic records, medication administration, billing, CRM and analytics.

What Service Minder offers

• Census and facility management: occupancy and community data.
• Care workflows: assessments, service plans and documentation of care.
• Billing: billing and accounts receivable tied to the care provided.
• Sales and marketing: tools for prospects moving in as residents.
• Resident safety: nurse call systems and related safety tools.

Who it serves

Senior living communities and multi-site management groups, with round-the-clock customer care.

Key facts

• Vendor: Eldermark
• Experience: about 30 years in senior living