Industrie Reply

SUPPLY CHAIN & QUALITY MANAGEMENT

We realize the challenge of Supply Chain Execution is to integrate end-to-end solutions and break down barriers between the supplier, company, customer, and consumer Reply’s Gartner Rated Platforms and Industrie expertise, help customers transform Supply Chain and Quality Management Processes through our innovative approach and a re-defined supply chain architecture

MANUFACTURING & INTERNET OF THINGS

As the top-rated leader in IoT and Digital Factory we offer a unique portfolio targeted to help customers scale value from IoT in Manufacturing Our AXULUS Value Scaling Accelerator provides a scalable tool chain, that drives structured use case innovation, quantification of value-add and roll-out of solutions to a complex industrial production network In combination with our AXULUS Launch Services we enable our customers to activate a network of expertise to identify more use cases, drive faster implementation with pre-defined workflows and thus generate more value-add faster from IoT in Manufacturing

CUSTOMER EXPERIENCE & BPM

Reply is a Gartner Leader Implementation partner for Customer Experience Our offering across the technology spectrum allows customers to choose the technology suite that best aligns with their business needs We work with customers to help define, implement, streamline, and automate processes across all areas of their business See our detailed offer

HOW DO WE DO IT

PRODUCT DIFFERENTIATION AND CUSTOMER VALUE WITH DIGITAL SOLUTIONS

A Machine Builder faced increasing competition from low cost countries, with ever increasing challenges to differentiate his product with classical hardware or service features Therefore a stringent digitalization approach was required, identifying value adding use cases and implementing differentiating, value adding solutions, that increase customer loyalty and generate additional revenue streams from digital offerings

Issue identification, tracking and resolution is critical to customer satisfaction See how Industrie Reply helped one of the world’s largest global automotive manufacturers, redefine their Issue Management processes, by centralizing operations and bringing new levels of visibility to any issue

PARTS & SERVICE DISTRIBUTION NETWORK

Industrie Reply deployed our Gartner rated solution across 12 depots for a leader in automotive Parts Distribution This modern approach to Supply Chain Execution allowed more than 700 active users to use a multitude of devices to speed up operations, improve inventory accuracy and ensure timely delivery of product to the customer With over 12M+ orders annually, the customer was able to achieve more visibility into these business-critical operations, than ever before

E- COMMERCE ACTIVATION FOR CONNECTED VEHICLES

In a growing world of connected vehicles, centralizing information and streamlining processes has become critical Industrie Reply worked with a leader in the Farming and Agricultural sector to enable a complex system of multi-system interactions, and seamlessly activate, monitor and enhance the connected vehicle experience Enabling IoT devices and providing visibility to the entire global fleet of vehicles was one of the most complex programs the customer had ever undertaken

SINGLE MULTIUSER PORTAL FOR CONNECTED VEHICLES

Customer interaction and satisfaction is key in today’s business world Industrie Reply implemented an integrated web portal solution for one of largest auto manufactures in the world This new portal allows the contact center to quickly gather necessary information of the vehicle to check the status of all connected services and IoT enabled devices This ability to access vehicle data allow the customer to quickly address any customer issues and increase customer satisfaction through increased first time closure rates

IOT VALUE GENERATION IN MANUFACTURING

The customer faced tremendous pressure to substantially reduce cost from the global manufacturing network, to fund shifts to novel product and production technologies Given this situation the customer targeted to identify and roll-out use cases for value generating solutions based on novel digitalization technologies like IoT and Cloud to achieve the targeted savings

71 South Wacker Drive, Suite 3090, Chicago - IL 60606 - USA Tel: +1 (248) 686-2481 Fax: +1 (312) 248 8910 industrie@reply com Luise-Ullrich-Straße 14,  80636 Munich Tel: +49 (0) 89 411142-0 Fax: +49 (0) 89 411142-299 industrie@reply de