CSM Logistics

Parcel and freight delivery from one account

Since 1996, CSM Logistics has moved parcels and freight for businesses in the UK and overseas. Its home page calls it a trusted logistics company, and clients can book UPS, DHL and DPD services from one place and receive personal help rather than a call centre. Parcels run from UK and European delivery to worldwide services, and larger consignments are arranged through the nearest branch.

European and worldwide parcel services

For European parcels, the firm says most destinations are reached by the next day, and some by 9am, depending on route and service. Worldwide parcels are said to usually arrive within two days, whether they are going to a major city on another continent or elsewhere. The firm says an online system works out the best route for each parcel, which saves the sender from choosing a carrier.

Same-day and end-of-day delivery

A same-day service handles urgent parcels. The site defines end-of-day delivery as arriving by 5.30pm local time at business addresses and by 7pm at residential addresses. A Saturday delivery service is also available, with weekend options set out on a separate page.

eCommerce fulfilment and label automation

For online shops, the firm offers eCommerce fulfilment, and it says a shop that runs a platform such as Magento, Shopify or Zedonk can link its site to the CSM system, which then creates parcel labels automatically. This is aimed at businesses that send a steady flow of orders.

Pallets, air freight and sea freight

Anything too large to send as a parcel is handled through pallet, air and sea freight, arranged through the nearest CSM branch. The firm says its branch staff can help a customer decide which service is right when the choice is not clear.

Sector work and specialist couriers

CSM describes courier work for fashion and retail, including logistical support for retailers and designers at fashion events, as well as automotive transport of vehicles and parts in the UK and abroad. Engineering courier work covers equipment and technology components, and pharmaceutical and medical courier services run across the UK and Europe through dedicated service centres.

Tracking, collections and rules for addresses

Every consignment can be tracked online, with the tracking link opening the carrier's own progress page. Clients can ask their local office to add branches as collection addresses, and a service can hide the sender's address on the label on request. PO Box delivery is limited: some international destinations are served, but a recipient phone number is required, and UK and European PO Boxes are not served. Out-of-size parcels carry a surcharge, and extra handling applies to items over 30 kilos and to some unusual packaging.