MDS Explorer

Property management built for New York, Across a portfolio of properties, MDS Explorer keeps track of rent, lease and payment records, invoices and notices. The company says it was designed to navigate local law and cut through red tape. It supports DHCR annual rent registrations and the management of preferential rents, and says its locally based staff already understand rent stabilization, so questions are answered without a lengthy explanation.

Resident management and the new portal

Resident management keeps detailed contact and billing information across the whole portfolio. The company has launched a native Resident Portal, built directly into MDS, which it says delivers real-time information to residents and managers. Resident communication tools, work order and maintenance request tracking, and online tenant payments sit alongside it.

Lease renewals and reporting

Lease renewal management takes each renewal from start to finish. Reporting is customizable, with real-time business intelligence, strict financial controls and monthly report packages that are easy to read. Reports can be distributed through a web portal, and invoices can be approved online.

Optional modules for high volumes

Owners can tailor the system with optional modules and services. These include automated invoice scanning with web-based approvals, check scanning and document scanning, along with high-volume processing of receipts and payables and self-service portal options.

Setup, training and support

Customers converting a legacy system receive help with the data conversion, and the company says its experienced staff guide them through setup to a successful launch. Training is designed around each customer's needs, and the company says its support staff speak the language of New York property management. The firm has been operating in New York's market for 40 years, and its staff are experienced and locally based. Support covers system setup, training and ongoing support, and optional services include third-party integrations and custom data conversions.