i Concepts / I Possible /Goraya Consultant & Traders

i Concepts is a contact centre that handles customer interactions before, during and after a sale, working across voice, email and live chat channels. It provides sales and customer support services to businesses of varying sizes, acting as a direct-to-consumer service provider on their behalf. The company states that it began operations in 2008 and runs a 60-seat call centre, offering business process, knowledge process and research process outsourcing alongside IT-enabled services. Its stated client base spans companies in Pakistan, the United Kingdom, Canada and Australia. Listed service areas include generating sales leads, handling support enquiries, bookkeeping-related accounting tasks, email and chat assistance, purchasing support, transcription and data checking. The company combines process expertise with information technology and analytical capabilities across a range of industries for its outsourcing clients.