LivePerson

LivePerson sells a conversational AI platform that lets brands talk with customers through messaging. Customers can message a company much as they would a friend, instead of waiting on a phone line. The platform manages both AI agents and human agents across channels.

What LivePerson offers

• Conversational AI platform — design, simulation, validation and ongoing improvement of AI and human agent conversations.
• Messaging channels — customer conversations across many channels, including voice.
• Open model support — companies can use their own language model with existing systems.
• Conversation insights — analysis of conversation data to improve agent performance.
• Security and compliance — controls aligned with GDPR, HIPAA and PCI DSS.

Who it works with

Large enterprises and customer experience teams. Earlier company material named HSBC, Orange, GM Financial and The Home Depot among its clients.

Key facts

• Scale: handles over a billion messages monthly, according to its site