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Aria Solutions

Genesys system integrator for contact centres, also working with Salesforce and Amazon Connect

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TrustList summary

Aria Solutions is a customer-experience technology firm that began as a Genesys system integrator. It was established in 1997 by Robert Church and Noel Roberts and describes itself as the first Genesys integrator in North America.

Services

  • Genesys integration: implementation of Genesys contact centre systems, its original specialism.
  • Agent technology: tools for the staff who handle customer contacts.
  • Omnichannel capabilities: a joined-up view of customer contact across channels.
  • CRM and workforce management: customer records and staff scheduling tied into the contact centre.
  • Operational analytics: reporting on how customer engagement is running.
  • Salesforce and Amazon Connect: later additions to the range of platforms it works with.

Customers and markets

Companies in any industry and of any size that want a single customer engagement setup across their channels.

Key facts

  • Founded: 1997
  • Founders: Robert Church and Noel Roberts
  • Region: North America

Summary written by TrustList from the business's own published information, Oct 2026.

Categories & features

Aria Solutions rankings

Aria Solutions is ranked on 1 TrustList ranking at #18.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Aria Solutions has no reviews yet and 2 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

It service provider · 1 ranking

  • #18of 83
    Crm

    It is one of 7 here listing software testing and one of 9 here listing custom software development.

    Its profile: “- CRM and workforce management: customer records and staff scheduling tied into the contact centre.”

    Of the 83 here, 62 also cover web development and 48 also cover web design; 2 also work in Indore, India and 2 also work in Delhi NCR.

    Ahead of Step One S.A..

As of 2026-11-15. Organic ranks only; sponsored placements are never ranks. How TrustList ranks

What the business tells TrustList

Founded
1997 (29 years) evidence sent

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