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IT Service Company

Lava Protocols

Salesforce partner and reseller in Malaysia offering CRM implementation and cloud consulting

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About Lava Protocols

Lava Protocols is a cloud consultancy and authorised Salesforce reseller based in Malaysia. It advises on and delivers customer-facing cloud systems for marketing, sales, customer support and community work.

What Lava Protocols offers

Salesforce implementation — setting up, customising and connecting Salesforce for client teams.
Sales and marketing systems — tools that build awareness and turn prospects into customers.
Customer service platforms — support tools that help teams resolve cases across channels.
Field service — help deciding how to dispatch field agents.
Consulting and training — blueprints, consultation documents and training tailored to an industry or product.

Who it works with

The firm has worked in telecommunications, finance, aviation, education, utilities, manufacturing, healthcare, retail and government, across more than fifteen industry sectors. Support is offered in English, Chinese, Tamil and Malay.

Key facts

Based in: Malaysia
Active since: 2006
Team: over 350 certified consultants, according to its site
Recognition: Salesforce Partner of the Year in 2021 for APAC community impact

Profile written by TrustList from the business's own published information, Oct 2026.

What the business tells TrustList

Certifications and partner status: Salesforce partner evidence sent
Founded: 2006 (20 years) evidence sent

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