WorkPool

WorkPool is a business management platform developed in Cape Town, South Africa. It aims to bring workflow, customer relationships, communications and administration into one system, so organisations stop juggling separate tools and spreadsheets.

What WorkPool offers

• Task and activity management — tasks sit alongside their documents, emails and text messages in one central store.
• Business process engine — makes sure staff follow internal procedures and times how long internal and external resources take.
• Service level reporting — tracks turnaround against agreed service levels.
• CRM and collaboration — synchronises with several databases and can connect to a website for customer-facing collaboration.

Who it works with

Organisations that want a single system covering diaries, customer support, billing, asset management and similar functions, instead of several independent ones.

Key facts

• Based in: Cape Town, South Africa
• Concept: a "business nervous system" that links users, systems and processes