Vocio

Vocio is a telecom consultancy that plans, buys and looks after voice and data networks for businesses, choosing from a portfolio of more than 100 carriers. It began in telecom expense management and still offers it, and its site also presents it as a technology adviser to enterprise call centres.

What Vocio offers

• Cloud communications — UCaaS with voice, video and chat, and CCaaS contact centres linked to Salesforce, Zendesk, Oracle, ServiceNow or Microsoft Dynamics.
• SIP trunking and SD-WAN — voice trunks and software-defined networks that adjust to changing conditions.
• Toll-free and international services — multi-carrier routing for contact centre continuity and call quality.
• Network monitoring — watching routers, switches, firewalls, servers and virtual machines for faults.
• Telecom expense management — tracking charges, consolidating telecom data and settling billing disputes with carriers.
• Dashboards — custom reports with separate logins and restricted views for different staff.

Who it works with

Vocio says it has served more than 100 enterprises over 20 years, from small and mid-sized firms to Fortune 100 companies.

Key facts

• Based in: United States
• Carriers: more than 100 in its portfolio