Avotus

Avotus sells enterprise communications management software to organisations running large phone and collaboration estates. Its tools track usage, report on calls and contact centres, and help keep telecom and mobile spending under control. The company is listed in Canada and cites more than 35 years in the field.

What Avotus offers

• ReflectR — usage monitoring, reporting and analytics for unified communications platforms, certified for Cisco Unified Communications Manager v14.
• Call accounting — call detail record analysis and reporting for Cisco and Avaya systems, old and new.
• Contact centre reporting and voice recording — visibility of customer interactions across sales, support and technical help, including Microsoft Teams and Amazon Connect.
• Telecom expense management — automated handling of the costs tied to communications software and assets.
• Wireless management — tracking, securing and managing mobile devices through their lifecycle.

Who it works with

Avotus works with large enterprises, including financial services firms, and names telecommunications, manufacturing, accounting and capital markets among its markets. Its software covers platforms from Cisco, Microsoft, Amazon, Webex and Avaya.

Key facts

• Based in: Canada
• Experience: more than 35 years in the industry
• Partnership: Select Developer partner status with Cisco
• Leadership: Jayraj Chheda, chief executive