Verint Systems

Verint Systems builds software that puts artificial intelligence to work inside contact centres, fitting automated agents into the processes a business already runs rather than replacing them. The US company presents this as a way out of AI trials that never reach production.

What Verint Systems offers

• CX Automation Platform — a complete platform rather than a toolkit, with bots that sit inside existing customer service workflows.
• AI agents and automation — handle tasks such as answering questions, processing information and coordinating work.
• CX Data Hub — a purpose-built data store on which its AI is trained.
• Open model choice — organisations can combine different large language models instead of tying themselves to one supplier.
• Gradual rollout — customers can begin with a small deployment and extend it without a long replacement project.

Who it works with

Organisations running customer service and contact centre operations that want measurable results from AI without disrupting current systems. It reports customer gains in agent capacity, revenue and reduced churn.

Key facts

• Based in: United States
• Focus: contact centre and customer experience software