LinkedPhone

LinkedPhone gives small businesses and professional service firms one app for talking to customers, with its own phone service built in. Calls, texts, service tickets and automated tasks sit together in a single inbox so staff can follow each conversation. The company was set up around the idea that a small firm should not need several separate tools to keep in touch with its customers.

What LinkedPhone offers

• Business phone service — a built-in number with calling and an auto-attendant to greet and direct callers.
• Smart call routing — sends incoming calls to the right person.
• Text messaging and automation — two-way texting plus automatically sent messages.
• Customer service tickets and tasks — tracks requests and follow-up work alongside conversations.
• AI assistance — generates call notes and suggests replies.

Who it works with

Small businesses and professional services firms. Its stated aim is to help them build connection and loyalty with customers through one simple tool.

Key facts

• Based in: India
• Users: more than 50,000 small businesses