UserTesting

UserTesting lets companies show apps, websites, prototypes and marketing to real people and see and hear their reactions. Product, design, marketing and customer experience teams use the feedback to shape work before and after launch. The business merged with UserZoom and draws participants from the User Interviews network.

What UserTesting offers

• Human Insight Platform — on-demand tests and feedback sessions with recorded participants.
• UserZoom — a UX research platform that joined through the merger.
• Participant network — more than seven million vetted people in 34 countries, including doctors, developers and financial analysts.
• AI analysis — surfacing of patterns and themes across sessions.
• Workflow integrations — bringing customer context into the tools where teams build and decide.
• Services — consulting, audience, insight and support services.

Who it works with

Its client count is put at over 3,000 businesses, among them 75 of the Fortune 100. Customers shown include Canva, AWS, Ancestry, Burberry, Walmart, Microsoft, Wells Fargo and Philips.

Key facts

• Based in: Bellevue, Washington, United States
• Working model: remote-first, with spaces in San Francisco, New York, London, Edinburgh, Paris, Berlin, Singapore and Sydney
• Team: more than 3,000 people, as reported