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Richpanel

AI-based helpdesk that resolves customer support tickets, built for teams moving off older helpdesk tools

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  • Founded 2016
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About Richpanel

Richpanel is a customer service helpdesk in which an AI agent learns a company's support policies, carries out actions and closes tickets on its own. It is pitched at support teams that have outgrown Zendesk or Gorgias and aims to replace both. The company says it can automate half of tickets within 30 days of setup.

What Richpanel offers

  • AI SOPs: teams write their standard operating procedures and connect their tools; the AI follows them and escalates anything outside them.
  • Action controls: teams decide exactly what the AI may do, for example requiring approval before a refund.
  • Copilot testing: the AI can be run on past tickets so staff can read every reply it would have sent before going live.
  • QA check: a second model reviews each reply before a customer sees it.
  • Multi-step tickets: built to handle complex cases, not only simple repeat questions.

Clients

Brands with busy support queues; the company says more than 3,000 brands run customer service on the platform. Named customers include Ridge, Haus, Aeons and Pique.

Key facts

  • Based in: United States
  • Security: SOC 2 and HIPAA audited
  • Customers: more than 3,000 brands

Profile written by TrustList from the business's own published information, Sep 2026.

What the business tells TrustList

Certifications and partner status
SOC 2 evidence sent

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