Quantum Metric

Quantum Metric provides analytics software that records how customers use websites and apps. Enterprises use it to find friction, rank problems by impact and check that fixes worked.

Services

• Session replay: recordings that show what a customer actually did.
• Struggle detection: grouping of sessions where users hit errors or repeat failed actions.
• Felix AI: an agentic analytics assistant that explains what is happening and what deserves attention.
• Quantification: estimates of the business impact of each problem.
• Measurement: comparison of results after a change to confirm it worked.

Who it works with

Large enterprises focused on customer experience, including retail, where the site describes work on checkout, paid traffic, support and product discovery. Its tools are also meant to feed context to AI agents and coding tools.

Key facts

• Approach: understand, quantify, act and measure.