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Pointel

Change auditing and alerting software for contact centres built on the Genesys platform

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About Pointel

Pointel, a United States contact-centre specialist, sells CMS Audit & Alert for organisations whose contact centres run on Genesys. The tool gives administrators visibility of the frequent configuration edits these systems go through, so that a bad change can be spotted and undone quickly.

What Pointel offers

  • Change log — flags each configuration edit the moment it is made, noting the location, the setting, the time and the person responsible.
  • Before-and-after values — keeps old and new settings side by side, so an administrator can reverse an edit to an earlier known-good state.
  • Alerts — warns staff about unexpected or unauthorised edits straight away, with the stated aim of cutting outages caused by changes nobody noticed.
  • Other contact-centre products — the audit tool is one part of a broader Pointel range for contact centres.

Who it works with

Contact-centre teams on Genesys, including Genesys Cloud; a customer quoted on its site uses it to find and reverse changes.

Key facts

  • Based in: United States
  • Platform: Genesys and Genesys Cloud

Profile written by TrustList from the business's own published information, Sep 2026.

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