Medchat

Medchat is a platform for healthcare organisations that automates patient communication with AI agents. It began as a HIPAA-compliant two-way text messaging service, and its website now describes AI agents covering tasks from appointment scheduling to therapy management.

What Medchat offers

• Autonomous agents: software workers that handle repetitive communication tasks without live staff.
• Two-way text messaging: a HIPAA-compliant channel for talking with patients.
• No-code studio: a development environment for building automations with little IT effort.
• Natural language processing: language engines that let agents understand and answer people.
• Security controls: risk assessments, access controls, monitoring and regular audits.

Who it works with

• Health plans and provider networks
• Health systems, medical groups, specialty pharmacy and medical transport
• Pharma, device and medical supply organisations, for patient enrolment and support

Key facts

• Compliance: HIPAA
• Stated deployment time: initial rollout in under four weeks