LinkedPhone

A business number and customer messaging on any phone

LinkedPhone is a business communications app aimed at small companies. It gives a business a local or toll-free number that works for calls and texts on a mobile, a desk phone or a laptop. On a mobile it acts as a second number, which keeps work calls apart from personal ones. The company describes its mission as fostering connection, trust and loyalty between small businesses and their customers through one simple communications tool, and says more than 50,000 small businesses use it.

What sits on top of the phone service

The site presents customer conversations as living in one place, with phone service built in. Features it lists include:

• Routing rules that pick who answers each incoming call.
• Tickets for customer service issues, with task management for the follow-up work.
• AI call notes and reply suggestions.
• An auto-attendant to answer and direct incoming calls.
• Automated texting that sends messages without manual effort.
• A mobile inbox with unified messages, voicemail and calls.

Team accounts

A business can add its colleagues to the account, so several people can answer from the same business number. The about page says the company was built on the idea of changing how small businesses connect with their customers, and that it aims to keep the tool simple and affordable. The product speaks to small businesses and professional services in particular.

Help for owners setting up a phone system

The company also publishes small business resources. One older guide walks through each segment of a dialled number in the United States and Canada, from the code used to leave a home country to the digits that identify a single line, and compares them to the parts of an address. It notes that the exit code is 011 in those countries and 011 or 00 in most of the world. The guide shows the kind of plain-language education the company gives to owners who are new to virtual phone systems.

LinkedPhone is a business communications app that gives small firms local or toll-free numbers usable on a mobile, desk phone or laptop. It also adds messaging, customer tickets and automation to the phone service.

What LinkedPhone does

• Business numbers: local and toll-free numbers for calling and texting.
• Second number on a mobile: separates work calls from personal ones.
• Smart call routing: directs incoming calls to the right person.
• Customer service tickets and task management: tracks follow-up work.
• AI features: call notes, reply suggestions and an auto-attendant.
• Automated texting: sends messages without manual effort.

Who it serves

The product serves small businesses and professional services, and team members can be added to an account.