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Kapta

Post-sales platform helping large account teams retain and grow existing customer relationships

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  • Founded 2011
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About Kapta

Kapta is software for account teams that look after large, long-standing customers. It sits alongside a company's CRM rather than replacing it, filling the gap left by tools built mainly for winning new business. The platform joins customer data, insight and action in one real-time system, and the firm is listed in the United States.

What Kapta offers

  • Account alignment — tools to align stakeholders and strengthen relationships across strategic accounts.
  • AI-enabled insights — analysis aimed at spotting upsell openings and account risk.
  • Real-time customer data — one view of each customer to support business decisions.
  • Integrations — links to tools account teams already use, including the CRM.

Who it works with

Large account and account management teams at B2B companies.

Key facts

  • Based in: United States
  • Reported results: the company says customers find about 17% more upsell opportunities and see a 20% rise in retention on average

Profile written by TrustList from the business's own published information, Sep 2026.

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