Kapiche

Kapiche gives support, product and customer experience teams a single platform for understanding what customers say. Listed in Australia, it looks beyond survey scores and analyses every customer conversation an organisation holds, wherever it takes place.

What Kapiche offers

• Feedback analytics: pulls support tickets, surveys, reviews, social media and other channels into one real-time view.
• Integrations: connects to the customer experience and support tools a business already runs.
• Churn prediction: flags at-risk customers from patterns in their conversations.
• Automated QA: checks support interactions and predicts escalations with a stated 89% accuracy.
• Shared intelligence: gives different teams a common picture of customer issues and their likely effect on results.

Who it works with

The platform is built for CX leaders, customer support leaders and product teams.

Key facts

• Based in: Australia
• Coverage: analyses 100% of customer conversations across connected channels