iCom Srl

iCom Srl is a service company founded in late 2011 in Italy, during a period of economic difficulty. It began with a contact centre in Grandate, in the province of Como, and aimed to combine established commercial practice with up-to-date communication channels and IT techniques.

What iCom Srl offers

• Contact centre services — customer contact handled from its own call centre unit in Como province.
• Multichannel communication — uses current channels alongside established commercial practice.
• International operations — a second base in Istria, set up as part of its growth outside Italy.

Key facts

• Based in: Grandate, Como, Italy
• Founded: 2011
• Expansion: in 2013 it chose Istria, a multilingual region historically close to Italy, to start international growth