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Hostcomm

UK contact centre platform with AI voice agents, cloud call handling, predictive dialling and visual assistance

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  • Founded 2004
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About Hostcomm

Hostcomm runs a British contact centre platform that puts AI voice agents, human agents and remote video support on one system. It has been trading since 2004, hosts its service in AWS London and is aimed at organisations with strict data protection needs.

Services

  • Persona AI voice agents: answer and place calls around the clock in more than 30 languages, with a UK-sovereign mode for tight GDPR requirements and a higher-fidelity voice mode.
  • Cloud contact centre: multichannel handling with intelligent routing, queue management, a browser-based WebRTC agent client and SIP trunks.
  • Predictive dialler: outbound calling on the same platform, backed by a BT Wholesale interconnect.
  • Remote visual assistance: agents view what a customer sees through any smartphone camera, with no app to install, cutting site visits.
  • PCI DSS IVR: secure phone payments handled inside the same system.

Who it works with

UK organisations in the public and private sectors; named clients include BT, HMRC, Scottish Power, HomeServe and Kantar.

Key facts

  • Based in: United Kingdom
  • Founded: trading since 2004
  • Security: PCI DSS Level 1 certified for five years
  • Public sector: listed on G-Cloud 14
  • Hosting: AWS London

Profile written by TrustList from the business's own published information, Sep 2026.

What the business tells TrustList

Certifications and partner status
Other recognised certification evidence sent
Founded
2004 (22 years) evidence sent

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