Eltropy

Eltropy provides digital communication software for credit unions and community banks. Its core feature is compliant text messaging with members, which it extends to chat, video, voice and other channels in the same conversation. It says the whole company is focused on this sector.

What Eltropy offers

• Text messaging — two-way texting between staff and members, working inbound and outbound.
• Added channels — secure chat, video, voice, co-browsing and a conversational bot that can be layered into an interaction.
• Department tools — uses for lending, collections, sales, marketing, the contact centre, reputation management, HR and IT.
• Analytics — reports that give insight into member engagement.
• Integrations — connections to core banking, loan origination, collections and online banking systems.

Who it works with

Credit unions and community banks of any size. The company also describes a customer success team that works alongside client digital staff.

Key facts

• Focus: Credit unions and community banks only
• Security: Built with compliance with financial regulation in mind
• Case studies: Includes stories from several US credit unions