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DATEL Software Solutions

Hosted call analytics platform for contact centres, with live queue monitoring and add-on AI modules

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About DATEL Software Solutions

DATEL Software Solutions runs Cloud SWEET, a call analytics service for contact centres that it hosts and manages itself. Because DATEL looks after the infrastructure, teams can start reporting on calls quickly without building their own systems.

What DATEL Software Solutions offers

  • Core call reporting — the base package, with summary dashboards that drill down to the events of each call.
  • Real-time monitoring — live views of agents and queues so supervisors can react as calls happen.
  • Call recording — an optional module added to the base package.
  • Transcription summaries and AI analytics — add-ons for deeper trend analysis to guide staffing decisions.
  • Scheduled reports and exports — reports can run on a timetable and data can be exported.

Who it works with

Contact centres in government, logistics, nonprofit and service sectors. Named customers include Crown Wallpaper & Fabrics, Food For The Poor, which reports across 14 departments, and On Time Transport, a medical transport operator.

Key facts

  • Product: Cloud SWEET
  • Delivery: hosted and managed by DATEL
  • Packaging: core package per domain with optional modules, some usage-based

Profile written by TrustList from the business's own published information, Sep 2026.

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