Chatnels Software

Chatnels Software, based in Canada, builds a platform for chat screening and message routing aimed at organisations running conversation-driven communities. It gives users a shared space to interact with each other and lets teams manage incoming chats from one integrated system rather than juggling separate tools.

What Chatnels offers

• Conversational assessments — Chat forms powered by AI stand in for static web forms, gathering what a client needs before any engagement starts.
• Chat bots — handle simpler interactions so support is available outside normal hours, routing complex conversations to staff.
• Unified inbox — brings incoming chats from users into one workflow for the team.
• Shared-line hosting — supports multiple users working from a single line.
• Chat history and activity reporting — tracks conversations and line activity over time.
• SDK and API integration — connects the platform into a business's existing tools, with SLA-backed support services.

Who it works with

The platform is aimed at organisations building and scaling conversation-driven online communities.

Key facts

• Based in: Canada