Chatnel

Chatnel is an AI-augmented chat screening and message routing platform. It is meant for organisations with conversation-driven user communities that need to manage many incoming messages in one place.

What Chatnel offers

• Chat screening — conversational assessments replace static online forms, so needs are understood before staff engage.
• Message routing — all incoming chats arrive in one integrated platform with a shared team workflow.
• Chat bots — automated replies handle interactions outside staff hours.
• Community tools — supports safe spaces where users share experiences and see relevant content.

Who it works with

Organisations building and growing online communities, and teams that handle high volumes of user queries.

Key facts

• Support: bot-handled help around the clock
• Product name on its site: Chatnels