Pigro

Pigro is an AI product that converts a company's existing digital documentation into direct answers for users. Manuals, websites and blogs are used as they are, so the knowledge base need not be rewritten.

The technology is proprietary and based on a statistical approach, which lets it scale across customers and languages without a long set-up phase.

What Pigro offers

• Helpdesk virtual assistant — a ready-to-use chat assistant that answers questions from existing content.
• Agent support — helps human colleagues with the harder queries and lets contact centre agents take over a conversation.
• Internal helpdesk answers — responses to staff questions on procedures, policy, marketing and sales campaigns.
• Customer care automation — takes on repetitive, simple requests.

Who it works with

Customer service teams, contact centres and internal helpdesks in companies that already hold large amounts of support content.