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Headless eCommerce Platform Software

commercetools

Headless, API-first commerce platform for large B2B and B2C retailers and brands

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  • Promotions Management
  • 24/7 (Live Rep)
  • Online
  • Business Hours
  • +22 more
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About commercetools

commercetools is a headless commerce platform built on MACH principles: microservices, API-first, cloud-native and headless. Businesses use it to run online stores and other sales channels from one engine.

The company says it serves more than 500 enterprise customers in over 50 countries, and describes its platform as the one behind both human and agent-driven shopping.

Features

  • B2C commerce: storefront capabilities for consumer brands.
  • B2B commerce: digitised workflows for business buyers.
  • InStore: extends the same platform to physical retail.
  • AI and agent channels: supports automated and agent-led buying journeys.
  • Building blocks: ready-made commerce components that teams combine with their own systems.

Clients

Large enterprises that sell across several touchpoints and want to choose their own front end and third-party services.

Key facts

  • Architecture: MACH, multi-tenant SaaS
  • Analyst recognition: named a Leader in the Gartner Magic Quadrant for Digital Commerce
  • Migration: guided steps from legacy suites

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Promotions Management
  • 24/7 (Live Rep)
  • Online
  • Business Hours
  • Documentation
  • Webinars
  • Live Online
  • In Person
  • Web-Based, Cloud, SaaS
  • Customer Touchpoints
  • Web/Mobile App Development
  • Conversion Tracking
  • Templates
  • CRM
  • Multi-Store Management
  • SEO Management
  • Multi-Channel Marketing
  • Returns Management
  • Email Marketing
  • Kitting
  • Mobile Access
  • Inventory Management
  • Content Management
  • Reviews Management
  • Data Security
  • API

What the business tells TrustList

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