RescueNet

One cloud suite for dispatch, patient charts, billing and fire reporting

RescueNet is the EMS and fire software suite from ZOLL Data Systems. The vendor describes it as a cloud-based platform that follows an ambulance or fire call from dispatch through patient care to facility discharge and then on to billing and accounts receivable, with clinical, financial and outcome data exchanged in both directions with healthcare partners.

Dispatch and response

The dispatch tools are meant to send crews where they are needed, when they are needed. The company says the data they hold also helps agencies track response times, adjust to demand and keep operations tuned as conditions change, with the stated goal of shorter response times and better patient outcomes.

Patient care documentation

For patient care reporting, the suite is designed to put less documentation work on medics while delivering patient data wherever it is needed. Related products named by the vendor include emsCharts for charting and Care Exchange for sharing information with hospitals and other providers. Agencies keep control over which data they collect, so that patient information can be aggregated into predictive and meaningful figures.

Billing and revenue capture

On the financial side, RescueNet offers highly automated billing workflows built for the particular difficulties of healthcare. Listed functions include automated insurance discovery and eligibility checks, demographic verification, claims management and self-pay analysis. A separate AR Boost product and consulting support accounts receivable optimization, including routing claims with poor credit prospects to collections so billers can focus on claims more likely to be paid promptly.

Fire department management

Fire departments use RescueNet to manage the whole department, including data for the National Fire Incident Reporting System. The fire records module lets each apparatus document what it did on scene, when it was dispatched and how long it stayed, details that investigators and insurers can use to see what happened and why.

Company background

ZOLL Data Systems says its history of innovation goes back to 1956, when its founder, a physician, became the first to use external defibrillation successfully to regulate heart rhythms. Its current software is aimed at EMS agencies, fire departments, hospitals and healthcare revenue cycle teams.

RescueNet is a cloud-based suite from ZOLL Data Systems for emergency medical services and fire departments. It connects dispatch, patient records, billing and department management.

What RescueNet offers

• Dispatch: directs crews to the right place at the right time.
• Patient care reporting: lighter documentation for medics and data delivered where it is needed.
• Billing and revenue: automated insurance discovery, eligibility checks, claims management and self-pay analysis.
• Fire operations: department management including National Fire Incident Reporting System data.
• Data exchange: two-way sharing of clinical, financial and outcome data with healthcare partners.

Who it serves

EMS agencies, fire departments and hospitals.

Key facts

• Vendor: ZOLL Data Systems
• Delivery: cloud-based
• Related products: ZOLL emsCharts, ZOLL AR Boost and ZOLL Care Exchange