TOPdesk

TOPdesk is cloud-based service management software that helps organisations handle requests from the people they support. It is built around a help desk tool and is used by organisations in many countries.

What TOPdesk offers

• Incident management — records and tracks incidents so support teams can resolve them in an orderly way.
• Workflows — lets teams set up repeatable processes for handling requests.
• Configuration tracking — keeps a record of the items and assets that support teams look after.
• Self-service portal — allows end users to find answers and raise requests without contacting staff directly.

Who it works with

The vendor says more than 4500 organisations worldwide use the software, with a focus on companies that want to improve how they serve their own customers and colleagues.

Key facts

• Experience: over 20 years in help desk software
• Delivery: cloud-based
• Customers: more than 4500 organisations worldwide