Incident Management System

This listing covers OnPage's secure incident management system, built around the full life of an incident from first alert to resolution. Its main feature is alert-until-read, which keeps notifying a recipient until the message is acknowledged.

What Incident Management System offers

• Alert-until-read — repeated notification so a critical message is not overlooked.
• Escalation policies — rules that pass an alert to someone else when there is no response.
• Redundancy and scheduling — scheduling logic that makes sure the right person is on call.
• Automated notification — incident messages sent without manual steps, aimed at fewer human errors and shorter time to resolve.
• Team collaboration — secure messaging while an incident is handled.

Key facts

• Compliance: described as HIPAA secure
• Vendor: OnPage