StarchUp

A dry cleaner or laundry runs several operations at once: taking orders at the counter, tracking garments through the plant, running delivery routes and keeping in touch with customers. StarchUp is a cloud-based system aimed at bringing those jobs into one product, so an operator does not stitch together separate apps. Its notes mention wash, dry and fold as well as dry cleaning.

At the counter and on the plant floor

The point of sale takes orders and payments, and the owner can pick among several payment processors or bring their own. Production management tracks stores, the plant and employees at garment level. Heat seal barcodes and garment inventorying help staff detail items and build a virtual wardrobe for each customer, while every garment shows a history of who handled it and where. Assisted assembly speeds up preparing orders for pickup or delivery, and auto assembly integrates with the leading conveyor systems. Time clocks, permissions and employee activity are managed in the same place.

Pickup and delivery

For delivery services there is route optimization, driver tracking and real-time stop updates. Customers can get a reminder text the day before pickup, notifications at each stage, and even a photo of their finished clothes left at the door. A driver app provides mapping, a digital manifest and direct contact with the customer.

Customers and loyalty

A customer relationship tool follows a person from the first ad click or app download through to a review, sending emails and text messages at set stages of an order and keeping a record of what was said. Loyalty and rewards programs let the business set pricing, tiers and rewards, while customers see points in their app and receive achievement messages by text.

Reporting, updates and support

Reports cover customers, orders, garments, performance and employees, with spreadsheet downloads. The software is reached from any device, and weekly updates arrive without installations. StarchUp says it offers support every day of the week by chat, email, text and phone, and that moving from another system is eased by importing customer and garment data, with dedicated training and no required hardware or payment processor.

StarchUp is a cloud-based platform for dry cleaning and laundry businesses. It brings the counter, the production floor, deliveries and customer communication under one system, so operators need fewer separate apps.

Main features

• Point of sale: takes orders and payments, with a choice of payment processors or the owner's own.
• Production and assembly: heat seal barcodes, garment history and assisted assembly, with links to major conveyor systems.
• Delivery: route optimisation, driver tracking, a driver app and reminder messages before pickups.
• Customer management: automatic emails and texts at stages of the order, with a record of communication.
• Loyalty programmes: owners set tiers and rewards, and customers follow points in an app.

Who it works with

Dry cleaners and wash-dry-fold laundries.

Key facts

• Delivery: Cloud-based, usable on any device
• Updates: Rolled out weekly without installation