IntelligentBee

IntelligentBee is an outsourcing company in Romania that staffs customer and technical support desks and builds software for clients abroad. Its teams in Eastern Europe take on front-line support, back-office tasks and development work, and they are managed and trained by the firm itself.

Products and services

• Customer and technical support: round-the-clock support teams working over chat and phone, with a dedicated account manager and real-time reporting on interactions.
• Data entry and back-office work: data entry, digitisation and image editing handled by a dedicated team.
• Software development: web and mobile builds in PHP/Symfony, NodeJS, ReactJS and Golang, plus UI/UX, iOS and Android work.
• BPO and AI services: outsourced business processes and AI tools that plug into a client's existing systems.
• Language and cultural adaptation: support staff prepared to serve customers in new international markets.

Customers and markets

The firm focuses on tech, SaaS and e-commerce companies, and also names healthcare and fintech. It has worked with clients in the US, Europe and the Middle East.

Key facts

• Based in: Romania
• Values: Hungry, Happy, Honest, Humble
• Delivery model: managed, trained teams that use the client's own performance indicators