Forum Research

Forum Research is a Canadian research company that helps organisations collect and act on feedback from customers, employees, communities and partners. It combines research consultants with data work to guide decisions on customer satisfaction and wider strategy.

What Forum Research does

• Market and consumer research: studies and insight led by experienced research consultants.
• Public opinion polling: a national poll tracking public views across Canada.
• Retail and branch research: audits and analysis of stores and branches anywhere in Canada.
• Customer satisfaction management: tools that help firms focus resources on what customers need.
• Consulting: roadmaps built from a whole-customer view.
• Panels and mystery shopping: recruiting mystery shoppers, panel members and focus group participants.

Who it serves

Companies wanting data on their customers, staff and markets, especially retailers and branch networks in Canada.

Key facts

• Based in: Canada
• Coverage: research teams across the country