Digital Marketing Company

Customer Research International

Texas survey and market research data collection firm running telephone interviewing for public and private clients

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TrustList summary

Customer Research International, known as CRI, collects survey and market research data and provides analysis of the results. The firm has its head office in San Marcos, Texas, south of Austin, and has run call centre operations in the state for many years.

What Customer Research International offers

Survey data collection: telephone interviewing for research projects, run from computer-assisted interviewing (CATI) stations.
Bilingual interviewing: a full set of bilingual interviewers for studies that need more than one language.
Remote interviewing: a team of home-based interviewers adds capacity alongside the call centres.
Analytic services: analysis of the data gathered for each study.

Who it works with

CRI has handled projects for state and city bodies, universities, media outlets, political pollsters, public policy researchers, retailers and technology companies. It has worked with national, state and local government agencies for around 25 years.

Key facts

Based in: San Marcos, Texas, United States
Locations: five call centres, in San Marcos, Bryan/College Station, Houston, San Antonio and Corpus Christi
Team: more than 1,000 trained interviewers, overseen by managers, programmers and supervisors
In San Marcos since: 1999

Summary written by TrustList from the business's own published information, Sep 2026.

Rankings

Customer Research International is ranked on 1 TrustList ranking at #16.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Customer Research International has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.