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The identification of VUCA environments originated in military operations and industries But as STOs become more and more complex, they too are typified by the definitions of VUCA environments

Read more about VUCA Rapid, frequent and large-scale changes The present is unclear; the future is uncertain Many different and diverse interconnected factors The situation can be interpreted in different ways

Why Do STOs Continue to be Late and Over-Budget?

As high-VUCA environments, STOs are fundamentally different to any capital or routine maintenance project The majority exceed their KPIs because they cannot be successfully planned, managed and executed using age-old “tried and tested” project management tools and techniques To date, there has been no holistic solution that by design addresses the root cause and unique management challenges associated with high-VUCA environments

The success of any STO is dependent on five main factors:

The Impact of VUCA on STO Success Factors

Multiple stakeholders & found work drive change Scope only fully understood after opening & inspecting equipment Many tasks to complete in a very short timeframe, with competing priorities & constraints Lack of unified view & transparency limit optimization of scope Limited time & available data raise cost of inevitable changes With multiple unknowns & changing scope, cost uncertainty is high Inefficiencies associated with poor ability to manage complexity raise cost Ambiguous scope & contractor unfamiliarity result in greater contingency and higher estimates Directly impacted by scope changes & limited ability to identify most effective use of resources Lack of real-time visibility & poor agility related to re-scheduling decisions Many interdependent tasks require harmonious operation of labor, material & equipment for successful execution Delayed/absent field data & historical analysis result in outdated &/or inaccurate schedule, & reliance on historical estimates & excessive buffers Quality is impacted by time and cost pressures, as well as contractor familiarity Challenges enforcing accountability & lack of transparency reduce quality Complex activities require multiple crafts & contractors, generating ownership & coordination issues that reduce overall quality Poorly communicated quality standards and expectations result in highly variable results and rework Rapidly changing work environments are inherently dangerous Assumptions, poor controls & lack of accountability can create EHS risks Time pressures, inadequate resources & craft-to-craft dependencies can lead to serious EHS incidents